Shipping policy

Thank you for shopping with us. We are committed to providing a reliable and convenient delivery service to all our customers across South Africa.

1. Order Processing

All orders are processed and dispatched from the second business day after the order is placed and payment has been successfully confirmed.

Orders placed on weekends or public holidays will be processed on the next business day.

2. Delivery Time

Our estimated delivery time is 3–5 business days after dispatch, depending on your delivery location and courier availability.

Please note that delivery times may vary due to public holidays, weather conditions, courier delays, or other circumstances beyond our control.

3. Delivery Fees

We offer FREE DELIVERY on all orders across South Africa.

There are no additional shipping fees or hidden delivery charges.

4. Delivery Areas

We deliver to residential and business addresses across South Africa through our trusted courier partners.

Customers must provide a complete and accurate delivery address, contact number, and other necessary information when placing an order.

5. Order Tracking

Once your order has been dispatched, tracking information will be provided where available.

You can use the tracking details to follow your shipment and check its delivery progress.

6. Delivery Attempts

Please ensure someone is available to receive your order at the provided delivery address.

If a delivery attempt is unsuccessful, the courier may contact you to arrange another delivery attempt.

Additional charges resulting from incorrect addresses or repeated failed delivery attempts may apply.

7. Damaged or Missing Items

If your order arrives damaged or any items are missing, please contact our customer support team as soon as possible.

We recommend taking photographs of the packaging and affected items to help us resolve the issue efficiently.

8. Contact Us

If you have any questions about your order, delivery status, or shipping arrangements, please contact our customer support team using the contact details provided on our website.

We will do our best to assist you promptly.